Terms of service

Welcome to mummyandme. These Terms & Conditions (“Terms”) govern your access to and use of our website (mummyandme.online) and related services. By accessing our site or placing an order, you agree to be bound by these Terms.

Legal Entity: JPL Business Ventures Private Limited (“mummyandme”, “JPL”, “we”, “our”, “us”).

1. Introduction & Acceptance of Terms

By accessing, browsing, or using this website, or by placing an order, you acknowledge that you have read, understood, and agree to be bound by these Terms, along with our Privacy Policy and any other policies referenced herein.

2. Eligibility

While we do not impose age-based restrictions to browse our site, placing an order requires that you are legally capable of entering into a binding contract under applicable law.

3. Product Information & Availability

  • Accuracy: We strive to ensure product descriptions, images, pricing, and availability are accurate at all times.

  • Variations: Product colors and details may vary slightly due to photographic lighting or individual monitor/screen settings.

  • Errors: In the event of an accidental error in listing details (including pricing or product descriptions), we reserve the right to correct the error and cancel any affected orders (with a full refund where applicable).

4. Pricing & Payment

  • Currency: All prices are listed in Indian Rupees (INR).

  • Payment Methods: We accept Credit/Debit Cards, UPI, Net Banking, and Cash on Delivery (COD) where available.

  • Price Changes & Offers: Prices are subject to change without prior notice. Promotional offers and discounts are time-bound and subject to specific terms.

  • Checkout Totals: Applicable taxes and shipping charges (if any) are calculated and displayed before you complete your purchase.

5. Order Process & Acceptance

Order placement does not guarantee immediate acceptance or fulfillment. If we are unable to fulfill your order due to stock unavailability, pricing errors, address serviceability issues, or potential fraud concerns:

  1. We will notify you via email within 24–48 hours.

  2. A full refund will be processed promptly if payment was captured.

We reserve the right to refuse or cancel any order at our discretion.

6. Shipping, Delivery & Risk

  • Service Area: Shipping is currently available within India only.

  • Delivery Timelines: Estimated delivery times shown at checkout are indicative and not guaranteed. Delays may occur due to courier logistics, weather, holidays, or events beyond our reasonable control.

  • Risk of Loss: Risk passes to you upon successful delivery to the shipping address provided.

  • Transit Issues: If a parcel is lost in transit prior to delivery, we will send a replacement (subject to stock availability) or issue a full refund. We are not responsible for loss, theft, or damage after delivery is completed.

7. Returns, Exchanges & Refunds

  • Return Window: Eligible items may be returned within 7 days from the date of order receipt, unless stated otherwise on the specific product page.

  • Condition: Returned items must be unused, unwashed, undamaged, and sent with original tags, packaging, and invoice intact.

  • Exceptions: Certain items (such as intimate wear or final sale items) are non-returnable. Please verify eligibility on the product page before purchasing.

  • Refund Processing: Refunds are issued to the original payment method after items pass quality check inspections. COD refunds are processed via direct bank transfer or store credit.

8. Intellectual Property Rights

All content published on this website—including text, graphics, product designs, logos, images, video clips, and code—is the exclusive intellectual property of mummyandme or its licensors and is protected under applicable intellectual property laws. You may not copy, reproduce, modify, distribute, display, or create derivative works without prior written consent from us.

9. User Conduct

You agree not to misuse our website or services. Prohibited actions include:

  • Attempting unauthorized access to our network, servers, or user databases.

  • Uploading or transmitting viruses, malware, or malicious code.

  • Conducting fraudulent transactions or providing false information.

  • Interfering with site security, functionality, or user experience.

10. Limitation of Liability

To the maximum extent permitted by applicable law, mummyandme shall not be liable for any indirect, incidental, special, consequential, or punitive damages—or for any loss of profits, revenue, data, or goodwill—arising out of or related to your use of the website, purchase of products, or delivery delays. Our total aggregate liability for any claim shall not exceed the amount paid by you for the specific product(s) giving rise to the claim.

11. Indemnification

You agree to indemnify, defend, and hold harmless mummyandme, its directors, officers, employees, agents, and affiliates from and against any third-party claims, liabilities, damages, losses, and legal fees arising out of your breach of these Terms, misuse of the website, or violation of any law or third-party rights.

12. Governing Law & Jurisdiction

These Terms are governed by and construed in accordance with the laws of India. You agree that the courts located in Ernakulam, India shall have exclusive jurisdiction over any disputes or claims arising out of or relating to these Terms or your use of the site.

13. Changes to Terms

We reserve the right to modify or update these Terms at any time without prior notice. The latest version will always be posted here with an updated "Last updated" date. Continued use of the website following changes constitutes acceptance of the updated Terms.

14. Contact Information

If you have questions regarding these Terms, your orders, or returns, please reach out to us:

Legal Entity: JPL Business Ventures Private Limited

Brand: JPL - MUMMY&ME - APPAREL & CLOTHING

Official Website: mummyandme.online

Customer Support Email: online@mummyandme.online

Commitment to Privacy

We value your privacy. We do not sell, rent, or share your personal information with third parties for marketing purposes. We maintain technical and organizational safeguards to protect your personal data online.